Personal Loan with Online Banker and learn about no-fee and convenient options to pay your loan." />

 Logo
- Please Upgrade Your Browser.

It appears that the version of Internet Explorer you are using to view this site is no longer supported by our enhanced website. At we value your security and strive to deliver the highest quality online experience. To ensure the best and most secure performance we recommend upgrading to the latest version of Internet Explorer, Mozilla Firefox or Google Chrome.

Please visit Microsoft.com, Google.com, or Mozilla.org to download the current version(s).

To directly access an account login page please use the links below:
Online Banker | eStatements | Wealth Connection | 401(k) Daily Services | Remote Deposit | LPL Account View Online

If you have any questions or need any assistance please contact Customer Service.


Manage Your Loan

At we’re committed to making managing and paying your loans simpler and easier, so you can get back to enjoying life. Here you’ll find numerous payment options and easy online access to your loans. Read through to find the best options for you and if you have any questions, we’re just a phone call or email away.

Woman reviewing bills

Loan Payments

We offer six ways to make secure loan payments. Visit our Loan Payment Options page for all the details.

  1. One-time online payments
  2. Mobile Banking payments
  3. Automatic payments through your account
  4. Online Banking payments
  5. In Person
  6. By Check in Mail

Loan Payment Options

If you are ready to request a payoff or you need assistance with making your payments, please call us at 800-NBT-BANK () or stop in at your local branch.

One-Time Payment

Make a payment using our secure online form.

chevron right image LEARN MORE
Classic Checking

Manage your everyday expenses with ease.

chevron right image LEARN MORE
Personalize Your Debit Card

with MyCardCreation

chevron right image LEARN MORE


Frequently Asked Questions and Answers

Haven’t found your answer? Search our popular questions below to help find what you’re looking for. Simply type in your question, or choose a subject from the dropdown, or do both and click Submit.

Popular Questions


An independent community bank, serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. and our parent company, Bancorp Inc., are based in Norwich, NY.

Please call us at .

's Customer Service is available:
Monday through Friday 7:00 a.m. to 7:00 p.m., and
Saturday 9:00 a.m. to noon, Eastern Standard Time.

You can sign up for recurring automated payments to pay on your due date via secure online form. You will need your loan account number.

Yes, by calling . If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged). After 90 days, you may change the due date, but there may be an additional charge.

To get the most accurate payoff balance you will want to visit your local branch or contact us at .

    This link will take you from 's website to a third-party location that is not controlled by . Please note that this new site may have a different policy on privacy, cookies, data collection and other user issues. does not monitor content on third-party websites and does not endorse and is not responsible for the content, guarantees, privacy policy, security, and products and services that are offered or expressed on them.

    Are you sure you want to continue?

    Yes No
    X