You have two options. First, you can pay off the solar loan with the proceeds of the refinanced mortgage. To pay off your solar loan, email [email protected] to obtain a payoff quote. There is no cost for this option.

The second option is to request that subordinate the lien on your solar panels to your mortgage lender. This will keep your solar loan in place and will allow your refinance to proceed. The subordination process will require your refinance lender or title company to interact directly with . Please instruct them to email at [email protected] to initiate the loan subordination process. They will receive detailed instructions, including payment instructions for the $250 fee to cover bank processing expenses.

If you are significantly increasing the amount of your primary mortgage after refinance, the subordination request may be declined. You will have an option to payoff the solar loan with the proceeds of the refinanced mortgage.

You have the same options as you would if you refinanced.

First, you can pay off the solar loan with the proceeds of the new mortgage. To pay off your solar loan, email [email protected] to obtain a payoff quote. There is no cost for this option.

The second option is to request that subordinate the lien on your solar panels to your mortgage lender. This will keep your solar loan in place and will allow your mortgage to proceed. The subordination process will require your mortgage lender or title company to interact directly with . Please instruct them to email at [email protected] to initiate the loan subordination process. They will receive detailed instructions, including payment instructions for the $250 fee to cover bank processing expenses.

Ask your lender to email at [email protected] as soon as possible. It’s important for you to understand your options and for your mortgage lender and/or title company to understand instructions on how to handle an existing lien related to your solar loan to avoid delays.

At the start of the process, inform your realtor that the solar panels are owned, not leased. At or prior to closing, your solar loan will need to be paid off. If you include the solar panels in the listing and appraisal of your home, it may achieve a higher value. The buyer may acquire the panels separately from the purchase of your home by obtaining their own solar loan financing to pay off and satisfy your outstanding solar loan balance.

To obtain a payoff quote, email: [email protected]

Financing from is available for solar panels based on the remaining term and amount of your current solar loan. Loan to value of the combined underlying mortgage loan plus the solar loan may not exceed 90% of the appraised value of the property.

If the buyer pursues financing from , approval will be determined based on the buyer’s credit and their ability to repay. Loan to value of the combined underlying mortgage loan plus the solar loan may not exceed 90% of the appraised value of the property.

Both the seller and the buyer of the house should email at [email protected] to initiate the solar loan transfer process. Among detailed information, the buyer of the house will receive payment instructions for the $250 fee to cover bank processing expenses.

According to your Home Solar Equipment Master Loan and Security Agreement, you will be in default of your loan if you remove, modify, sell or transfer the solar equipment without ’s approval. On a limited basis, and subject to certain credit requirements, will allow a customer to move their existing solar panels to their new home. To obtain more information on this process, please send an email to [email protected].

There are several benefits to enrolling in Automated Payments. Once enrolled your payment will go through each month on the day that you've selected. When you make an automated payment, it processes through a secure, encrypted system. It is a fast, free, convenient method of paying your loan.

Please call us at 844-NBT-LEND (844)-628-5363.

Please refer to Digital Banking or your statement. To determine the current amount owed on your solar loan prior to ZIP Maturity date, please add together the following fields:

• Balance (This field represents the current interest bearing portion of your loan)
• Zero Interest Loan Balance (This field represents the Zero Interest Portion of your loan where interest has been deferred until you reach your maturity date.)

The sum of the two fields will represent the current amount owed on your solar loan prior to your Maturity Date.

eStatements are convenient, secure and manageable. By enrolling, you reduce the hassle of filing paper and your full statement will be available to you electronically, from home or anywhere. Additionally, you will receive an email notification when your new statement is ready. All statements dating back 18 months will remain online for viewing.

Just follow these simple steps to easily enroll in eStatements:

• Log in to Digital Banking
• Select the "Accounts" option from the main menu and then click "eStatements"
• Read and accept the Online Statement Agreement
• Confirm or update your email address to receive alerts
• Select your Solar Loan Account
• Click the Enroll button

No. The amount and term of the loan must be finalized prior to funds being disbursed to your installer.

Yes, the "at maturity" payment listed on the Truth in Lending (TIL) disclosure may be slightly higher than the regular monthly payment. However, the actual "at maturity" payment will depend upon your actual payment history and could be higher or lower than the "at maturity" payment listed in the TIL.

Your first payment will be due approximately 60 days after the first disbursement is paid to your installer. The exact due date can be located on your statement or in your Digital Banking account.

No, interest will only accrue on the interest bearing portion of the loan, beginning at first disbursement. No interest will be charged on zero interest portion of your solar loan if you pay prior to the ZIP payment maturity date.

Your solar loan can be managed through Digital Banking, an easy-to-use online banking experience that makes handling your solar loan flexible and convenient. You will be able to see your balance, confirm your payment and sign up for eStatements.

Digital Banking is our internet banking service which provides you with convenient access to your accounts 24/7. With Digital Banking you can:

• View account information, history and eStatements
• Make your Solar Loan payment
• Initiate a stop payment and
• Email your questions to [email protected]

You have two options for making payments by phone.

• Call Service Center at 844-628-5363 to reach a Call Center representative who can assist you with your payment.
• Use Automated Service. Call 855-805-9588 and follow the prompts to make a payment using our automated service; the fee for this service is $4.95.

Yes, by calling 844-NBT-LEND If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged) After 90 days, you may change the due date, but there may be an additional charge.

All prepayments will be applied first to the interest-bearing portion of the loan, which provide you a benefit as you will be saving money in interest over the life of the loan. After the Zero Interest Portion of the loan matures, the prepayments will be applied to the Zero Interest Portion of the loan.

Please contact Sungage Financial:

http://www.sungagefinancial.com/
844-SUNGAGE 844-786-4243

Please contact your solar energy system installer.

Please call us at 844.NBT.LEND 844-628-5363

NBT’s Call Center is available:
Monday - Friday: 7:00am – 7:00pm
Saturday: 9:00am – 12:00pm

Digital Banking will show the original amount of the ZIP of your solar loan as well as the maturity date.

Prior to ZIP payment maturity date, your prepayments will apply to the principal of the loan, reducing your loan interest over the term of the loan. On the maturity date, your prepayments will apply to zero interest portion of your loan.

An independent community bank, serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. and our parent company, Bancorp Inc., are based in Norwich, NY.

operates as the lender for the Sungage Solar Loan program in close coordination with Sungage Financial, and we have a longstanding partnership offering point-of-sale financing on behalf of Lending Club Patient Solutions.

Yes. You will be sent weekly reminders starting from 8 weeks prior to the ZIP payment maturity date. The letter will include your solar loan balance as well as payment options.

You can make a one-time payment towards the Zero Interest Portion of your loan in several ways:

• Online: Make a one-time ACH payment. Complete the online ACH form to transfer funds from your bank account at any financial institution. Submit both ZIP and monthly payment when using this payment option, even if you are enrolled in recurring ACH payments. Your recurring ACH payment will be suspended without authorizing duplicate payment.
• Check: Mail check with the completed payment coupon to:
      Loan Operations
     P.O. Box 149
     Canajoharie, NY 13317
• Service Center: Call ’s Solar Lending Customer Service team at 877-NBT- LEND (844-628-5363)

Please Note: Service center transactions will require an additional fee.

There are multiple options available for making personal loan payments. Some payment methods include a convenience fee and some have no fees.

There is no fee for payments made on or before the due date when you select one of the following payment channels:

• One-Time ACH payment payment form
• Payment over the phone with assistance of the Service Center representative at 844-628-5363
• Digital Banking
• By Mail
• In person at any one of our convenient branch locations.

The following payment methods include a convenience fee:

• Payments made through the Pay Your Loan Link and with our automated Phone Service are subject to a $4.95 fee.*
• Payments made through Automated Service are subject to a fee of $4.95.*

*Note: If your payment is made after the grace period, you will also incur a late payment fee.

In order to enroll in Digital Banking, you must have an active account. To enroll:

• Navigate to www.nbtbank.com and select "Digital Banking" in the account Login section
• Click on "Register Now!" below the "Login Now"
• Follow the prompts

Changing your User ID is quick and easy from within your Online Banking Account:

• Select the “Profile” option from the main menu and then click “Profile Updates” and “User ID”
• Enter your new Login ID
• Confirm your new Login ID
• Click ”Update”

No.

If three of your security questions are answered incorrectly, your Online Banking will be automatically locked to protect your account from unauthorized access. Please complete the following:

• Select Online Banking in the Account Login dialog box
• Click the “Forgot Password”
• Enter your User ID, Last Name, Email Address, Birth Date, and Zip Code and click “Submit”
• If your submission matches your profile details on file, your account will be unlocked, and you will be prompted to update your password

Changing your password is quick and easy from within Online Banking.

• Select the “Profile” option from the main menu
• Click the “Profile Updates” and “Password” options
• You will be prompted to:
  • Enter your current password
  • Enter your new password
  • Confirm your new password
  • Click the “Update” Button

Once you have completed this process, your new password will be active.

You must have Internet access and a web browser with 128-bit encryption. We support the current version and one version back of Microsoft Edge, Google Chrome, Firefox, and Safari.

Online Banking operates using a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features password-controlled system entry, a DigiCert issued certificate for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.

Online Banker is our internet banking service which provides you with convenient access to your accounts 24/7. With Online Banker you can:

• View account information, history and eStatements
• Make your payment
• Initiate a stop payment and
• Email your questions to [email protected]

There are multiple options available for making personal loan payments. Some payment methods include a convenience fee and some have no fees.

There is no fee for payments made on or before the due date when you select one of the following payment channels:

• Online Banker
• Auto Draft
• External Account Transfer
• By Mail
• In person at any one of our convenient branch locations.

The following payment methods include a convenience fee:

• Payments facilitated by a Call Center representative are subject to a fee of $16.95.*
• Payments made through the Pay Your Loan Link and with our automated Phone Service are subject to a $4.95 fee.*
• Payments made through Automated Service are subject to a fee of $4.95.*

*Note: If your payment is made after the grace period, you will also incur a late payment fee.

An electronic check is a direct debit to your checking account that's made using the Automated Clearing House (ACH) network. This network is used by financial institutions to facilitate transfers between accounts. Another type of ACH transaction that you may be familiar with is a direct deposit.